The person behind the support queue.
I'm Chiamaka Gladys Buruche, a customer support and administrative operations specialist based in Awka, Nigeria. With 3+ years of experience across customer support, sales, business administration and operations, I've built a career around one core belief: every client interaction is an opportunity to build trust.
I've managed support queues, built CRM systems from scratch, written SOPs that reduced escalations to zero, onboarded enterprise clients and designed feedback systems that hit 90% CSAT. I do this work because I genuinely care about making the people on the other side of the ticket feel heard and seen.
What I bring to the table
A mix of people skills, systems thinking and operational discipline.
Empathy-driven support
I listen first, respond with patience, and treat every ticket as a person, not a number.
Process documentation & SOPs
I turn messy workflows into clear, repeatable documentation that prevents issues before they escalate.
CRM & tool proficiency
From HubSpot to Zendesk, I configure and manage the tools that keep customer data organised and accessible.
Data reporting & analysis
I track the metrics that matter — CSAT, resolution time, ticket volume — and translate them into actionable insights.
Team collaboration
I work closely with operations and product teams to make sure the customer voice is always heard inside the business.
Continuous improvement
Every escalation is a chance to build a better process. I focus on preventing the next problem, not just solving the current one.