Chiamaka GladysPortrait of Chiamaka Gladys Buruche

Career Journey

A timeline of service, systems and stewardship.

3+ years turning support tickets, client relationships and operational chaos into calm, repeatable systems.

  1. July 2026· Project Simulation

    NovaBridge Solutions Ltd.

    Customer Support Specialist

    • Achieved 90% CSAT score
    • Reduced average ticket resolution to 2.4 days
    • Built a 3-email automation sequence in MailerLite
    • Managed enterprise client onboarding for Lighthouse Capital Ltd.
    • Wrote an escalation prevention SOP — zero escalations post-implementation
    • Built a weekly CS performance dashboard in Google Sheets

  2. May 2026 — June 2026

    Otanwa Global Plc.

    Customer Support & Administrative Specialist

    • Responded to customer emails and messages
    • Handled complaints, delivery issues, and product inquiries
    • Tracked and followed up on customer issues until resolution
    • Logged and organised customer interaction records
    • Supported internal teams with administrative coordination
    • Ticket-style issue tracking (Freshdesk-style workflow exposure)
    • Customer communication via email and chat channels
    • Complaint resolution and escalation handling

  3. Sep 2025 — May 2026· Full time

    PUCO and Partners

    Operations & Client Support Officer

    Supported multi-sector operations (café, real estate, media) by managing communication flow, coordinating tasks, and assisting in client-facing interactions in a structured, fast-paced environment.

    • Managed internal and client communication across departments
    • Handled inquiries, requests, and issue follow-ups
    • Coordinated operational workflows to ensure timely execution of tasks
    • Supported customer-facing interactions and service coordination
    • Maintained documentation, records, and operational reports
    • Client communication and issue handling
    • Task tracking and workflow coordination
    • Structured follow-ups and resolution support

  4. Ongoing

    Independent / Upwork

    Virtual Assistant & Operations Manager

    • Providing remote customer support and operations management services
    • Client pain point analysis and workflow optimisation
    • Administrative support across Google Workspace and CRM tools

  5. Previous years· Full time

    Oriflame Cosmetics

    Sales Leader & Partner Network Manager

    • Led a large partner sales network
    • Drove revenue through relationship-based selling
    • Managed team performance and partner onboarding

  6. Previous years

    African Alliance Insurance

    Life Insurance Agent

    • Built and managed a pipeline of prospective clients through networking, referrals, and community outreach
    • Recommended tailored life insurance plans aligned with clients' long-term financial goals
    • Developed strong client relationships that increased trust, renewals and referrals
    • Guided clients through end-to-end policy applications with accurate documentation and timely issuance
    • Resolved client inquiries promptly, improving overall customer experience and confidence
    • Consistently met and exceeded assigned sales and policy acquisition targets
    • Maintained accurate records of client interactions and follow-up activities
    • Collaborated with underwriting and operations teams to expedite policy processing
    • Educated prospective clients on the importance of life insurance and financial protection

Curious what tools and systems I bring to the table?

See my skills