Skills
The tools, competencies and soft skills I use to deliver calm, organised support and keep operations running smoothly.
Tools I work with
HubSpot CRM
Trello
Google Workspace
Gmail
Freshdesk
Zendesk
Asana
Clickup
Notion
Zapier
Slack
Monday.com
Apollo
Lemlist
Calendly
MailerLite
Upwork
LinkedIn
Core competencies
Ticket & complaint management0%
Timely issue resolution0%
CRM administration0%
Client onboarding & retention0%
Email triage & communication0%
SOP writing & documentation0%
Data reporting & analysis0%
Appointment scheduling & calendar management0%
Email automation0%
Project coordination0%
Virtual assistance & admin operations0%
Soft skills
Empathy
Active listening
Problem solving
Attention to detail
Time management
Written communication
Client relationship management
Sales
Adaptability
Team collaboration